How to source and shortlist {role_name}

Where can you find qualified {role_name}?

  • Professional network
    • Leverage your professional network and reach out to former colleagues, industry peers, and tech community members to ask for referrals.
  • Educational Institutions
    • Partner with local universities and technical schools that offer IT and computer science programs. Career fairs and alumni networks can also be valuable sources.
  • Company Career Pages
    • Ensure your company’s career page highlights the culture, benefits, and opportunities for growth in IT roles to attract direct applications.
  • Role Specific Job Boards
    • TechCareers: This is a job board specializing in IT and technical positions. TechCareers
  • Geography-Specific Job Boards
    • USA: Dice - Focused on technology and IT roles.
    • India: Naukri - Offers a dedicated section for IT jobs.
    • UAE & KSA: GulfTalent - Features technology roles across the Gulf region.
  • Remote Positions
    • We Work Remotely: Ideal for finding candidates open to remote desktop support roles. We Work Remotely

What are the best practices for headhunting {role_name}?

  • Target Passive Candidates: Use LinkedIn Recruiter to find professionals who may not be actively seeking roles but have the desired skill set.
  • Leverage Employee Referrals: Encourage your current IT staff to refer qualified candidates, offering a referral bonus for successful hires.
  • Engage in Professional Communities: Look for IT support professionals in online forums like Spiceworks or Reddit's Tech Support section.

How to shortlist candidates?

Once you have started to get applications from applicants, a thorough screening process and shortlisting of prospects will help you make the most of your time spent with the most qualified ones. 

Automated shortlisting tools :

Automated screening quickly filters out unqualified candidates, saving time for manual review. This allows the manual process to focus on the most promising candidates, ensuring the best ones are considered for further evaluation.

Screening questions to auto-shortlist based on predefined criteria

like qualifications, location, experience, and skills. Either use job board or use an ATS such as whitecarrot. Here are some questions for {role_name}

  • Experience with Specific Technologies:
    • How many years of experience do you have with network troubleshooting?
      • Auto-reject if <2 years
  • Location Preferences:
    • Are you located within the specified location or willing to relocate or work remotely?
      • Auto-reject if not willing

Skill based question to auto shortlist candidate

Analyze the skill test data to automatically shortlist top-performing applicants. (recommended screening test time - 15 minutes). Here are some skill test questions for {role_name}

Desktop Support Engineering Principles

Knowledge of engineering principles applied to biological systems.

  • Question 1: What is the primary purpose of a Desktop Support Engineer?
    • A) Designing software
    • B) Developing medical devices
    • C) Managing healthcare facilities
    • D) Conducting medical research
    • Correct Answer: B) Developing medical devices
  • Question 2: Which of the following is a key component of Desktop Support Engineering?
    • A) Chemical Engineering
    • B) Mechanical Design
    • C) Medical Imaging
    • D) Civil Engineering
    • Correct Answer: C) Medical Imaging
  • Question 3: What is a common software used in Desktop Support Engineering for design purposes?
    • A) AutoCAD
    • B) MATLAB
    • C) SolidWorks
    • D) Microsoft Excel
    • Correct Answer: C) SolidWorks

Medical Device Design

Experience in designing and developing medical devices.

  • Question 1: What is the first step in the medical device design process?
    • A) Prototyping
    • B) Market Research
    • C) Compliance Testing
    • D) Concept Development
    • Correct Answer: D) Concept Development
  • Question 2: Which standard is commonly used for medical device safety?
    • A) ISO 13485
    • B) ASTM D638
    • C) IEEE 802.11
    • D) ISO 9001
    • Correct Answer: A) ISO 13485
  • Question 3: What is the purpose of conducting usability testing on medical devices?
    • A) To check regulatory compliance
    • B) To ensure ease of use and functionality
    • C) To assess manufacturing costs
    • D) To analyze market demand
    • Correct Answer: B) To ensure ease of use and functionality

Regulatory Compliance

Knowledge of regulations and standards for medical devices.

  • Question 1: Which agency regulates medical devices in the United States?
    • A) EMA
    • B) MHRA
    • C) FDA
    • D) WHO
    • Correct Answer: C) FDA
  • Question 2: What is the purpose of a CE mark on medical devices?
    • A) To indicate FDA approval
    • B) To show compliance with European safety standards
    • C) To certify the device for use in the US
    • D) To demonstrate ISO certification
    • Correct Answer: B) To show compliance with European safety standards
  • Question 3: What does the acronym ISO stand for in the context of regulatory compliance?
    • A) International Standards Organization
    • B) Internal Safety Oversight
    • C) Integrated System Optimization
    • D) Independent Standards Office
    • Correct Answer: A) International Standards Organization

Note - Auto reject candidates if scores less than 70% in this section

One way video interview

Recruitment Bullet

Use tools like hirevue, whitecarrot.io to ask candidates pre-recorded questions about their experience and skills.

Recruitment Bullet

Use sample question given in scorecard.

Collect other information 

Recruitment Bullet

Collect data from shortlisted candidates, such as salary expectations and visa status.

Manual candidate profile shortlisting:

Recruitment Bullet

Thoroughly review the CVs of the top scoring candidates from the automated process

Recruitment Bullet

Look for evidence of the required skills, experience, and achievements

Recruitment Bullet

Review the candidate’s portfolio or GitHub repositories to see examples of their work.

Schedule recruiter calls with the candidate

Recruitment Bullet

Use a tool like calendly or whitecarrot to allow candidates to self-schedule calls based on your availability

Recruitment Bullet

Confirm the call details (date, time, dial-in info) with the candidate via email

What questions to ask in the recruiter phone screen?

Recruitment Bullet

 Use scorecard for rating candidates for recruiter

Recruitment Bullet

Sample scorecard : 

Criteria Sample Question Rating (1-5)
Technical Skills How many years of experience do you have with biomedical device design?
Experience Describe a challenging project you worked on and how you managed it.
Regulatory Knowledge What regulatory standards are you familiar with for medical devices?
Soft Skills How do you handle tight deadlines and multiple projects?
Problem-Solving Provide an example of a problem you solved in medical device testing.
Recruitment Bullet

Check for consistency in responses from the candidates.

Recruitment Bullet

Record such scorecards in an ATS like whitecarrot or use google doc