Where can you find qualified {role_name}?

What are the best practices for headhunting {role_name}?

How to shortlist candidates?

Once you have started to get applications from applicants, a thorough screening process and shortlisting of prospects will help you make the most of your time spent with the most qualified ones. 

Automated shortlisting tools :

Automated screening quickly filters out unqualified candidates, saving time for manual review. This allows the manual process to focus on the most promising candidates, ensuring the best ones are considered for further evaluation.

Screening questions to auto-shortlist based on predefined criteria

like qualifications, location, experience, and skills. Either use job board or use an ATS such as whitecarrot. Here are some questions for {role_name}

• Experience
  • Question: How many years of experience do you have in a customer service role?
    • Auto-Reject: Less than 1 year
  • Question: How many years of experience do you have in the food service industry?
    • Auto-Reject: Less than 1 year
• Location:
  • Question: Are you located within [specified location] or willing to work in this location?
    • Auto-Reject: No
• Skills:
  • Question: How proficient are you in handling cash transactions and operating POS systems?
    • Auto-Reject: Not proficient

Skill based question to auto shortlist candidate

Analyze the skill test data to automatically shortlist top-performing applicants. (recommended screening test time - 15 minutes). Here are some skill test questions for {role_name}

Customer Service

Ability to provide excellent customer service and handle customer inquiries effectively

• What is the most important aspect of providing excellent customer service?
• Options: 
  • Greeting customers, 
  • Handling complaints, 
  • Providing accurate information, 
  • All of the above
• How do you handle a difficult customer?
• Options: 
  • Listen to their concerns, 
  • Offer a solution, 
  • Remain calm, 
  • All of the above
• Describe a time when you went above and beyond to help a customer.
• Options: 
  • Offered additional help, 
  • Provided a complimentary service, 
  • Followed up after the service, 
  • All of the above

Food Safety

Evaluating the candidate’s proficiency with Point of Sale systems.

• What is the proper way to handle and store raw meat?
• Options: 
  • Keep it refrigerated,
  • Store it away from ready-to-eat foods, 
  • Use clean utensils, 
  • All of the above
• How often should you wash your hands when working in a food service environment?
• Options:
  • Before starting work, 
  • After handling raw food, 
  • After using the restroom, 
  • All of the above
• What are the key principles of food safety?
• Options: 
  • Clean, 
  • Separate, 
  • Cook, 
  • Chill, 
  • All of the above

‍

Teamwork

Knowledge and application of food safety and hygiene practices.

• How do you ensure effective communication within a team?
• Options: 
  • Regular meetings, 
  • Clear instructions, 
  • Active listening,
  • All of the above
• Describe a time when you had to work with a difficult team member.
• Options: 
  • Addressed the issue calmly, 
  • Found a compromise, 
  • Sought help from a supervisor, 
  • All of the above
• How do you handle a situation where a team member is not contributing their fair share of work?
• Options: 
  • Talk to them directly, 
  • Offer help, 
  • Inform the supervisor, 
  • All of the above

Note - Auto reject candidates if scores less than 70% in this section

One way video interview

Use tools like hirevue, whitecarrot.io to ask candidates pre-recorded questions about their experience and skills.

Use sample question given in scorecard.

Collect other information 

Collect data from shortlisted candidates, such as salary expectations and visa status.

Manual candidate profile shortlisting:

Thoroughly review the CVs of the top scoring candidates from the automated process

Look for evidence of the required skills, experience, and achievements

Review the candidate’s portfolio or GitHub repositories to see examples of their work.