Where can you find qualified {role_name}?

What are the best practices for headhunting {role_name}?

How to shortlist candidates?

Once you have started to get applications from applicants, a thorough screening process and shortlisting of prospects will help you make the most of your time spent with the most qualified ones. 

Automated shortlisting tools :

Automated screening quickly filters out unqualified candidates, saving time for manual review. This allows the manual process to focus on the most promising candidates, ensuring the best ones are considered for further evaluation.

Screening questions to auto-shortlist based on predefined criteria

like qualifications, location, experience, and skills. Either use job board or use an ATS such as whitecarrot. Here are some questions for {role_name}

• How many years of experience do you have in retail management?
  • Auto-reject if less than 3 years.
• How many years of experience do you have in project management or data analysis?
  • Auto-reject if less than 1 year.
• Are you located within [specified location] or willing to relocate?
  • Auto-reject if the answer is "No."

Skill based question to auto shortlist candidate

Analyze the skill test data to automatically shortlist top-performing applicants. (recommended screening test time - 15 minutes). Here are some skill test questions for {role_name}

Organizational Skills

Ability to organize tasks, resources, and schedules to ensure efficient operations. Some sample questions:

• How do you prioritize tasks when managing multiple responsibilities?
  • a) Based on urgency and deadlines
  • b) Randomly
  • c) By delegating everything
  • d) By postponing less critical tasks
• Which of the following tools can help you manage and organize tasks effectively?
  • a) Microsoft Word
  • b) Trello
  • c) PowerPoint
  • d) Adobe Photoshop
• What is the primary benefit of maintaining an organized workspace?
  • a) It looks impressive to visitors
  • b) It helps in finding things quickly and improves efficiency
  • c) It allows you to accumulate more items
  • d) It reduces the need for cleaning

Time Management

Ability to manage time effectively to accomplish tasks and meet deadlines. Some sample questions:

• How do you handle tasks when you have multiple deadlines approaching?
  • a) Work on them all at once
  • b) Prioritize based on deadlines and importance
  • c) Focus on the easiest tasks first
  • d) Ignore some tasks to reduce workload
• Which of the following methods can improve time management?
  • a) Creating a daily to-do list
  • b) Multitasking frequently
  • c) Taking frequent breaks without a plan
  • d) Working continuously without any breaks
• What is the Pomodoro Technique?
  • a) A method for cooking pasta
  • b) A time management technique that involves working in intervals with short breaks
  • c) A way to schedule meetings
  • d) A tool for project management

Efficient Customer Service

Ability to provide high-quality service to customers efficiently and effectively. Some sample questions:

• What is the first thing you should do when handling a customer complaint?
  • a) Ignore the complaint
  • b) Listen to the customer and understand their issue
  • c) Tell the customer to calm down
  • d) Pass the complaint to another staff member
• How can you ensure efficient customer service during peak hours?
  • a) Reduce the number of staff to cut costs
  • b) Increase staffing levels and streamline service processes
  • c) Close the store to manage the crowd
  • d) Limit the number of customers entering the store
• Which of the following actions demonstrates good customer service?
  • a) Answering customer queries promptly and accurately
  • b) Ignoring customer feedback
  • c) Avoiding eye contact with customers
  • d) Letting customers wait without acknowledgment

Note - Auto reject candidates if scores less than 70% in this section

One way video interview

Use tools like hirevue, whitecarrot.io to ask candidates pre-recorded questions about their experience and skills.

Use sample question given in scorecard.

Collect other information 

Collect data from shortlisted candidates, such as salary expectations and visa status.

Manual candidate profile shortlisting:

Thoroughly review the CVs of the top scoring candidates from the automated process

Look for evidence of the required skills, experience, and achievements

Review the candidate’s portfolio or GitHub repositories to see examples of their work.