Work sample test and structured interview for {role_name}

After shortlisting, assess candidates' skills with a work sample task, followed by an assessment and thorough evaluation.

How to structure the interview to assess skills and cultural fit for {role_name}

Work sample test (Home assignment)

Recruitment Bullet

Assess the candidate’s practical skills by assigning a real-world task similar to the work they would do if hired.

  • Title: Customer Service and Food Safety Simulation
  • Objective: Evaluate the candidate's ability to handle customer service scenarios and adhere to food safety practices.
  • Requirements:
    • Handle a mock customer complaint scenario and provide a resolution.
    • Demonstrate proper handwashing and food handling techniques.
    • Organize a workstation to maintain cleanliness and efficiency.
    • Provide a brief written report on how they would improve customer service and food safety in the simulated environment.
  • Time Frame: 2 days

Questions based on home assignment : 

Recruitment Bullet

Once done with work sample test evaluate the candidate’s technical proficiency based on the work sample task.

Technical questions

Recruitment Bullet

Duration : 10 minutes/question

  • Question: How would you handle a customer complaint about a delayed order?
    • Expected Answer: Apologize, investigate the delay, provide a solution (e.g., offer a discount or free item), and ensure timely service in the future.
    • Sample Answer: "I would apologize to the customer, investigate the reason for the delay, and offer a solution such as a discount or a free item. I would also ensure that their order is expedited and that measures are taken to prevent future delays."
  • Question: What are the steps to ensure food safety when handling raw meat?
    • Expected Answer: Wash hands before and after handling, use separate cutting boards, store at appropriate temperatures, and cook to the right temperature.
    • Sample Answer: "I would wash my hands before and after handling raw meat, use a separate cutting board to avoid cross-contamination, store the meat at the correct temperature, and ensure it is cooked to the right internal temperature."
  • Question: How do you maintain cleanliness in a busy kitchen environment?
    • Expected Answer: Follow a cleaning schedule, clean as you go, ensure all surfaces are sanitized, and check for compliance regularly.
    • Sample Answer: "I maintain cleanliness by following a strict cleaning schedule, cleaning as I go to prevent buildup, sanitizing all surfaces regularly, and conducting routine checks to ensure compliance with hygiene standards."

Behavioral questions

Recruitment Bullet

Duration : 10 minutes/question

  • Question: Describe a time when you had to work as part of a team to achieve a common goal.
    • Expected Answer: Demonstrate teamwork, communication, and successful achievement of the goal.
    • Sample Answer: "In my previous job, our team had to prepare for a large event. I communicated effectively with my team, delegated tasks based on strengths, and ensured everyone was on the same page. We successfully served all guests and received positive feedback."
  • Question: How do you handle stressful situations in a fast-paced environment?
    • Expected Answer: Stay calm, prioritize tasks, and maintain focus on providing excellent service.
    • Sample Answer: "I stay calm under pressure by prioritizing tasks, focusing on one thing at a time, and keeping a positive attitude. I also communicate with my team to ensure we are all working efficiently."
  • Question: Give an example of how you dealt with a difficult customer.
    • Expected Answer: Listen to the customer's concerns, empathize, provide a solution, and follow up to ensure satisfaction.
    • Sample Answer: "A customer was upset about an incorrect order. I listened to their concerns, apologized sincerely, and corrected the order promptly. I also offered a complimentary dessert as a gesture of goodwill. The customer left satisfied and appreciated the prompt resolution."

How to evaluate and compare candidates after interviews?

After interviews, it's important to evaluate and compare candidates based on a set of predefined criteria.Use scorecard to evaluate each candidate.

Recruitment Bullet

Sample scorecard based on pre-defined criteria. Here’s an example:

Criteria Rating (1-5) Comments
Experience
Technical Skills
Problem-Solving Skills
Communication Skills
Cultural Fit
Adaptability

What criteria should be used to make the final hiring decision?

Final decisions should be based on the candidate's overall evaluation score, with a focus on important qualifications. Prioritize technical skills above everything else for a {role_name}, but do not forget about communication and cultural fit.

Recruitment Bullet

How to communicate the decision to candidates

Sample offer letter for {role_name}

[Company Letterhead]

[Date]

[Candidate’s Name]
[Candidate’s Address]
[City, State, Zip]

Dear [Candidate’s Name],

We are pleased to offer you the position of Service Crew at [Company Name]. We were impressed with your background and experience, and we believe you will be a valuable addition to our team.

Position: Service Crew
Start Date: [Start Date]
Salary: [Salary]
Benefits: [List of Benefits]

Please confirm your acceptance by signing and returning this letter by [Date]. We look forward to welcoming you to our team.

Sincerely,

[Your Name]
[Your Title]
[Company Name]

Sample rejection letter for {role_name}

[Company Letterhead]

[Date]

[Candidate’s Name]
[Candidate’s Address]
[City, State, Zip]

Dear [Candidate’s Name],

Thank you for taking the time to interview for the position of service crew at [Company Name]. We appreciate your interest in our company and the opportunity to learn more about your skills and experience.

After careful consideration, we have decided to move forward with another candidate who we believe more closely matches our current needs.

We will keep your resume on file for future opportunities and encourage you to apply for any other positions that match your qualifications.

Thank you again for your interest in [Company Name]. We wish you the best in your future endeavors.

Sincerely,

[Your Name]
[Your Title]
[Company Name]

Hiring guide

About {role_name}

Job description

Source and shortlist candidates

Structured interview

Progression and salary