How to craft a job brief that attracts top talent?
The job title should be clear and precise to attract the right candidates.
For a small candidate pool (more specialized):
Senior Desktop Support Specialist
Certified Technical Support Engineer
Lead IT Support Analyst
Use more specialized job titles when the role requires specific skills or certifications, thereby narrowing down the candidate pool to those who are highly qualified. For example, "Certified Technical Support Engineer" might attract candidates with specific certifications in network security or hardware maintenance, ideal for roles demanding such expertise.
For a large candidate pool (broader appeal):
IT Support Technician
Help Desk Support
IT Service Desk Agent
Broad titles should be used when the position is entry-level or if you are willing to train candidates on the job, allowing for a wider applicant base. For instance, "IT Support Technician" can attract both experienced professionals and those early in their careers.
The job summary should provide a high-level overview of the role, the company, and the impact the role will have on the organization. It should be enticing enough to grab the attention of top talent.
A detailed list of responsibilities and requirements helps candidates understand what is expected of them. Include both technical skills (hard skills) and non-technical skills (soft skills).
Top talent seeks more than just a job; they want growth and a supportive culture. Highlighting your company’s culture and benefits can make your job description stand out.
Encourage candidates to apply by including a call to action at the end of the job description. Make it easy for them to understand how to apply and what the next steps are.
Sample job description for {role_name}
Job Title: Desktop Support Engineer
Job Summary
Join our dynamic technology team as a Desktop Support Engineer, where you will be the backbone of daily IT operations. In this role, you will provide essential support to all departments, ensuring that computer systems, hardware, and software are functioning seamlessly and securely. This position offers the opportunity to work with a variety of technologies, assist with system upgrades, and contribute to projects enhancing our technological infrastructure.
Requirements
Proven experience as a Desktop Support Engineer or similar role.
Familiarity with various operating systems (Windows, macOS, Linux) and office productivity software.
Strong understanding of computer systems (hardware/software), networks, and troubleshooting techniques.
Excellent problem-solving skills and attention to detail.
Professional certification (e.g., CompTIA A+, Microsoft Certified IT Professional) is an advantage.
Responsibilities
Serve as the first point of contact for IT support within the organization.
Install, configure, and maintain personal computers, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems.
Troubleshoot and resolve hardware, software, and networking issues.
Perform routine maintenance and software updates to ensure optimal functioning of IT infrastructure.
Assist in implementing new technologies and systems to improve IT operations.
Must Have
2+ years of technical support experience.
Strong knowledge of networking fundamentals and support.
Experience in administering user accounts and IT security protocols.
Soft Skills
Exceptional communication skills with a focus on customer service.
Strong organizational skills with the ability to multitask.
Ability to explain technical information to non-technical users.
Hard Skills
Proficiency in IT support tools and diagnostic techniques.
Hands-on experience with operating systems, including installation and configuration.
Skills in networking, hardware/software configuration.
